How does the FTI-Andersch approach differ from conventional high-performance organizations?
In the past, customer needs were only recorded. This view in the rear-view mirror is no longer sufficient in the dynamic market environment. We make it possible to look ahead and anticipate customer needs. In this way, we ensure that the organization can perform at a high level in the long term. We also believe in customer focus across all processes and structures – historically, the focus has often been on sales and marketing alone.
- Dr. Heiko Rauscher
Partner